Dedicated Support Beyond the Purchase
At Arcturax Technology Private Limited, we understand your relationship with industrial equipment extends far beyond the initial installation. Our comprehensive after-sales service program ensures your machinery operates at peak performance throughout its entire lifecycle. As a reputed branch of Sheng Fly Automation Technology, we’ve developed a service infrastructure that combines Taiwanese technical precision with responsive local support.
Our dedicated team of certified engineers provides prompt, professional service to minimize downtime and optimize equipment performance. We stand behind every piece of equipment we supply with comprehensive warranty coverage, preventive maintenance plans, and emergency repair services designed to protect your investment and maximize operational efficiency.
Why We Lead in After Sales Service
Arcturax distinguishes itself through an uncompromising commitment to equipment longevity and operational excellence. Our after-sales approach combines Taiwanese precision engineering knowledge with responsive local support infrastructure, creating a seamless service experience. Our dedicated technical teams have specialised expertise for even the most complex systems. Most importantly, we measure our success through your operational continuity—every service interaction is designed to maximize productivity while extending equipment lifespan and value.
Certified Technicians
Factory-trained experts deliver precision maintenance with specialized equipment and diagnostic capabilities
Proactive Maintenance
Predictive analytics prevents costly breakdowns through early detection and preventive intervention
Service Agreements
Customized coverage plans guarantee priority response with clearly defined performance standards
Fast Technical Support
Rapid response team resolves critical issues quickly, minimizing downtime and production losses
Discontinued/End-of-Service Products
We provide thoughtful support for legacy equipment, extending its usefulness beyond production cycles. Our specialized team can manage end-of-life equipment concerns with practical solutions and alternatives. While standard maintenance continues for years post-production, actual service periods depend on component availability.
- Equipment expertise
- Component sourcing
- Alternative parts identification
- Lifecycle extension solutions
- Replacement recommendations
FAQs
What is your standard response time for emergency service calls?
Our emergency response protocol offers technical support at earliest critical issues. On-site service is prioritized based on equipment criticality and production impact. Our remote diagnostic capabilities often allow us to resolve many issues. In case of technical support visit, our team gets in touch with your team to plan visit at soon as possible.
Do you offer extended warranty coverage?
Yes, we provide flexible extended warranty programs for some equipment beyond the standard manufacturer coverage. Our extended plans coverage can be customized to focus on critical components or comprehensive protection
How do you handle spare parts for older equipment models?
Our sourcing network specializes in locating genuine parts for legacy equipment. When original components are unavailable, our engineering team can often check for compatible alternatives or recommend appropriate upgrades. We maintain an inventory of common wear parts to ensure continued support
Can you customize maintenance schedules around our production demands?
Absolutely. We understand production continuity is critical, so we develop flexible maintenance programs that align with your operational schedule. This includes off-hours servicing and coordinated shutdowns to minimize the impact on your production capabilities.
